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Our Packages
The Quick Fix Wish
1 - 1.5 Hours
$85 - $125
+ Quick, decisive resolution of one core issue. Highly efficient and cost-effective
The Smart Home Wish
3 - 4 Hours
$300 - $450
+ Full integration and setup of multiple systems with patient instruction included.
The Total Control Wish
Full Day (6 - 8 Hours)
$600 - $900
+ Dedicated time for deep training, system overhaul, and comprehensive anxiety relief
1. The Quick Fix Wish
The Quick Fix Wish package should be designed for speed, simplicity, and focused resolution of a single, immediate problem, offering a clear value proposition at a lower entry price point.
Here is what I recommend including, focusing on the principle that the service should be completed efficiently, typically within the 1 to 1.5-hour timeframe you established:
This package grants the wish for an immediate solution to one specific tech frustration. It is a focused, high-impact service that ensures the client is relieved of a single, pressing issue.
The core principle is one problem, one solution to maintain the quick timeframe and clear pricing. The client should choose one of the following at the time of booking:
Printer & Peripheral Setup
Installation and testing of one new device (e.g., printer, scanner, external drive).
Single-Issue Troubleshooting
Diagnosis and resolution of one recurring technical fault (e.g., a specific error message, a single program crashing, device connectivity failure).
Password/Account Recovery
Secure assistance with resetting a single account password or recovering access to one email/cloud service.
New App/Software Installation
Installation and basic setup of one new piece of software (e.g., Microsoft Office, antivirus, photo editing app).
1-Hour Focused Tutorial:
A dedicated hour of patient, personalized training on a specific, narrow topic (e.g., how to attach files to email, how to organize desktop icons, how to use one feature in a program).
2. The Smart Home Wish
The Smart Home Wish package should focus on integration, connectivity, and foundational Smart Home setup. It sits perfectly between the quick fix and the total overhaul, offering comprehensive solutions for a connected, modern home environment.
Here is a detailed recommendation of what should be included in the Smart Home Wish package, keeping the 3 to 4-hour time frame in mind.
This package grants the wish for a connected, secure, and fully optimized modern home. It focuses on integrating multiple devices and ensuring the entire network is robust.
This package covers either A (Networking) or B (Device Setup), or a manageable combination of both, depending on the number of devices.
A. Wi-Fi & Networking Optimization
Whole-Home Wi-Fi Tune-up
Thorough diagnosis of dead zones, speed testing, and configuration of your existing modem/router setup.
New Mesh System Installation
Installation and configuration of a new router or a three-node Mesh Wi-Fi system to ensure seamless, secure coverage everywhere.
Network Security Check
Ensuring your Wi-Fi is using the strongest security protocols and guiding you through renaming networks and setting strong passwords.
B. Smart Device Installation & Integration
Installation of Up to 4 Devices
Professional setup and connection of a limited number of new smart devices, such as:
One Smart Thermostat.
One or two Wi-Fi Security Cameras (indoor or simple outdoor placement).
Smart Hubs (e.g., Amazon Echo, Google Home, Apple HomePod) and linking essential services.
Smart Lighting/Plugs (up to 4 individual units).
Central App/Account Setup
Linking all installed devices to one primary control app (e.g., Apple Home, Alexa, Google Home App) for easy management.
Routine/Automation Setup
Creation of 1-2 simple automations (e.g., "Good Morning" routine, lights turning off at a certain time).
3. The Total Control Wish
The Total Control Wish package represents the pinnacle of your service—the ultimate, comprehensive solution designed to eliminate all tech anxiety and provide the client with maximum confidence and control. This package should justify your premium day rate (6–8 hours) by offering extensive troubleshooting, deep personalization, and long-form training.
Here is a recommendation of what should be included in the Total Control Wish package:
This package grants the comprehensive wish for absolute confidence and mastery over all technology in the home. It is a full day dedicated to system overhauls, advanced integration, and personalized, in-depth education.
Scope of Service: Complete Overhaul & Mastery
This package includes a combination of major services, structured as a Full Day service (6–8 hours), allowing for flexibility and addressing multiple complex issues.
1. Comprehensive System Health Check & Optimization
Deep Troubleshooting
Diagnosis and resolution of multiple, lingering, or complex hardware and software issues across all major devices (e.g., slow laptop, conflicting software, recurring error messages).
Security & Data Review
Full review of antivirus, backup systems (cloud and local), and password management practices across the household.
Digital Decluttering
Organization of files, photos, and desktop elements across primary devices to optimize speed and efficiency.
2. Advanced Networking & Smart Home Integration
Custom Network Design
Complete setup and strategic placement of advanced networking gear (e.g., configuring managed switches, advanced firewall settings, setting up separate Guest and IoT networks).
Extensive Device Integration
Installation and seamless integration of unlimited Smart Home devices within the service window, including complex items like multi-room audio or advanced home automation.
Complex Routine Creation
Setting up and testing advanced, custom automations and voice commands across multiple platforms.
3. Total Control Mastery Session
In-Depth Personalized Training (2+ Hours)
A long, patient, and dedicated training session focusing on the client’s most challenging areas (e.g., video conferencing mastery, photo organization, learning advanced features of a specific operating system or software).
Customized Documentation
Creation of a personalized, simplified, easy-to-read "Total Control Manual" detailing the unique settings, passwords (securely), and basic troubleshooting steps for their home setup.
Post-Visit Check-in
A guaranteed follow-up call or email within one week to ensure everything is still running smoothly and the client feels confident.
Grant Your Technology Wish & Take Control!
Ready to turn your tech trouble into simple solutions? Click 'Book Now' to schedule your personalized session with Christo's Tech Genie Services. We'll eliminate the frustration and ensure you leave every session feeling confident and in control of your technology!
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